Return Policy: No Refund, No Exchange, No Warranty on OPENED hair product containers or packaging. This is due to health and safety standards governing beauty products and cosmetics. Please check the texture, color, and length before doing anything to hair. Exchanges only on bulk hair in original condition and color [MUST NOT BE OPENNED and MUST BE IN ORIGINAL PACKAGING]. Bulk hair must be returned within (5) days of purchase. Shipping and handling fees are not refundable. Please contact our customer service representative for an authorization on returned items at sales@hairbygiselle.com. Exchanges please include reshipping and handling fees. ALL RETURNS MUST INCLUDE AUTHORIZATION OTHERWISE YOUR RETURN WILL BE AUTOMATICALLY DENIED. Please mail to: HAIRBYGISELLE.COM
c/o Giselle Chreky
6803 Breezewood Terrace
Rockville, MD 20852 All Sales Are Final
We suggest that you examine your wigs upon receipt and verify the correctness of the order. Any errors made by us will be rectified immediately as long as you advise us of such errors within 5 working days of receipt of the goods. Shipping Policy:
Our policy is to ship all orders expeditiously provided they are received before 5:00 p.m EST during weekdays. Our normal process usually takes 2-3 business days to process your order. If you need an order expedite sooner than that process time, please contact us at sales@hairbygiselle.com. We offer a variety of methods to ship your items to you (UPS, FedEx, or USPS). Shipping charges will vary depending on the weight of the package and type of shipping service requested. This fee will be calculated upon checkout of the item. Payment:
We accept all major credit cards for speedy execution of an order via PAYPAL. International Orders:
All overseas and Canadian orders must be prepaid including shipping charges (US funds only). It is your responsibility to handle any additional custom charges that may arise. Wholesale Orders:
For information on wholesale order please call our customer service vai email at sales@hairbygiselle.com.
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